P O L I C I E S

Welcome to Taylor Victoria Beauty PMU Master Artistry & Academy!

We strive to provide exceptional services and experiences. To ensure smooth and enjoyable visits for all our clients and students, please take a moment to review our policies.

Business & Service Policies

Appointments

• Booking: To secure your appointment, we encourage booking in advance. All appointments can be scheduled online or by calling or texting our studio at 845-597-9823.

• Confirmation: Once booked, you’ll receive a confirmation email or text. Please review the details and confirm your attendance.

• Arrival: We recommend arriving 10 minutes early to allow time for check-in and preparation. Arriving late may reduce the time allocated for your service or result in rescheduling if the delay is significant.

Cancellations & Rescheduling

• Notice: We kindly request at least 24 hours’ notice for cancellations or rescheduling. This allows us to offer the slot to another client.

• Late Cancellations: Cancellations within 24 hours of your appointment may incur a $100 fee. Missed appointments (no-shows) will be subject to the full service fee.

• Rescheduling: If you need to reschedule, please do so as early as possible to secure a convenient time.

Service Adjustments & Refunds

• Satisfaction: Your satisfaction is our top priority. If you’re unsatisfied with your service, please contact us within 48 hours, and we’ll do our best to address your concerns.

• No Refunds: Due to the nature of our services, we do not offer refunds. However, we are committed to working with you to ensure you’re pleased with the results.

Health & Safety

• Wellness Policy: If you’re feeling unwell or have been exposed to contagious conditions, please reschedule your appointment for a later date.

• COVID-19 Protocols: We adhere to all local health guidelines to maintain a safe environment. Masks and other protective measures may be required based on current conditions.

• Allergies: Please inform us of any allergies or sensitivities prior to your appointment to help us tailor your experience.

Children & Guests

To maintain a relaxing atmosphere and ensure safety, we kindly request that children and extra guests do not accompany you to your appointment.

Gift Cards & Vouchers

• Redemption: Gift cards and vouchers can be redeemed for services or products. Please present them at the time of your appointment.

• Expiration: Unless otherwise specified, gift cards are valid for one year from the date of purchase.

• Non-Refundable: Gift cards and vouchers are non-refundable and cannot be redeemed for cash.

Privacy & Confidentiality

Your privacy is important to us. All personal information shared with us is confidential and will only be used for booking, appointment reminders, and necessary follow-ups. We do not share or sell client information.

Course Policies

Cancellation Policy

• Deposits are non-refundable. All course deposits are final and cannot be refunded under any circumstances.

• Class dates may be subject to change based on enrollment. If the minimum enrollment is not met, additional class dates will be announced.

• Rescheduling Policy: If you cannot attend your scheduled class, you may transfer to a future class date one time with at least 14 days’ notice, subject to availability.

Payment & Enrollment Policy

• A 25% deposit is required to secure your spot in the course.

• The remaining balance must be paid in full before the course start date. Failure to complete payment may result in forfeiture of your spot.

• Payment plans are available upon request and must be arranged prior to booking.

Attendance & Certification Policy

• Students are required to attend the full training to receive certification.

• If a student arrives late or leaves early, certification may be withheld at the instructor’s discretion.

• Live model practice is included in select courses. If a student cannot provide a model, alternative practice methods (e.g., mannequin work) will be provided.

No-Show & Late Cancellation Policy

• If a student fails to show up for their scheduled class without prior notice, they will forfeit their deposit and all payments made.

• If a student cancels within 7 days of the class date, they will not be eligible for rescheduling and will forfeit their deposit.

Health & Safety Policy

• All students must adhere to strict hygiene and safety protocols as outlined in the course.

• Any student displaying signs of illness will be required to reschedule their training for a future date.

Code of Conduct Policy

• We maintain a professional and respectful learning environment. Disruptive behavior, disrespect towards instructors or fellow students, or failure to comply with academy policies may result in dismissal from the course without refund.

Contact Us

If you have any questions regarding our policies, please don’t hesitate to reach out. We’re here to help make your experience as enjoyable and seamless as possible!

📲 Call or Text: 845-597-9823

📩 Email: taylorvictoriabeauty@outlook.com

📷 Instagram: @taylorvictoriabeauty

✨ Thank you for choosing Taylor Victoria Beauty PMU Master Artistry & Academy! We look forward to welcoming you and helping you achieve your beauty and PMU goals.